Pass Guarantee Program

Our apps aren't meant to replace all of your other study materials, but we want you to feel confident relying on them. With effective, engaging tools and this guarantee behind them, you can focus on studying without worrying about what happens if exam day doesn't go your way.

Eligibility

To qualify for an extension, you must meet all of the following:

• You had an active Premium subscription for CIC Prep.
• You used the app for at least 14 days before your exam date.
• You submit your request within 14 days of receiving your exam result.

How to claim

1. Email contact@znosnie.com with the subject “Pass Guaranteed”.
2. Include the name of the app (CIC Prep), the email or account tied to your purchase (App Store or Google Play), the date you purchased your subscription, and a copy of your official exam score report showing the date and result.
3. We'll verify your eligibility and usage, then extend your Premium access, usually within a few business days.

Good to know

• The Pass Guarantee is an access extension, not a refund. Refunds for App Store and Google Play purchases are handled by Apple and Google under their own policies.
• Extensions apply only to the app for the exam you failed and cannot be transferred to another person or another app.
• Each request needs its own official score report for a separate exam attempt.
• We may decline requests that don't meet the eligibility criteria or show signs of abuse.
• We may update this policy from time to time. Changes don't affect requests already submitted.

Questions

Write to contact@znosnie.com or use our contact page.